Privacy Policy

1. Who we are

RouteDesk ("RouteDesk", "we", "us") provides a software platform for auto transport brokers to manage leads, quotes, orders, dispatch, carriers, communication, payments, and reporting. This policy explains how we handle information when you visit this website or use the RouteDesk application.

2. Information we collect

We collect the following categories of information:

• Account information you provide when you request a demo, join Early Access, or set up an account — such as your name, business name, email address, and phone number.
• Customer and operational data you enter into the platform — including leads, contacts, quotes, orders, carrier records, and communications. You control this data; we process it on your behalf.
• Payment information processed through our payment provider. We do not store full card numbers on our servers.
• Usage and device data automatically collected when you use the site or app — such as IP address, browser type, pages viewed, and timestamps — used to operate, secure, and improve the service.

3. How we use information

We use the information we collect to:

• Provide, maintain, secure, and improve the RouteDesk platform.
• Respond to demo requests, support inquiries, and account communications.
• Process transactions and send service-related notifications.
• Detect, prevent, and address fraud, abuse, and security incidents.
• Comply with legal obligations.

4. Cookies and analytics

We use strictly necessary cookies to operate the site and application (for example, to keep you signed in). We may use limited analytics to understand aggregate usage and improve the product. You can control cookies through your browser settings; disabling some cookies may affect functionality.

5. Service providers (sub-processors)

We share information with vendors who process it on our behalf to deliver the service, under contractual confidentiality and security obligations. These currently include:

• Postmark — transactional email delivery
• Twilio — SMS messaging
• Authorize.net — payment processing
• Neon — database hosting
• Upstash — caching and background job queues
• Vercel — frontend hosting
• Railway — backend hosting
• Sentry — error monitoring

6. Data retention

We retain personal information for as long as your account is active or as needed to provide the service, and thereafter as required to comply with legal obligations, resolve disputes, and enforce agreements. Customer data you enter is retained per your account settings and our agreement with you; you may request export or deletion as described below.

7. Data security

We use technical and organizational measures appropriate to the sensitivity of the data, including encryption in transit, access controls, and tenant isolation. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, or export your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at the address below. We serve customers in the United States and Canada and aim to honor applicable privacy rights in those jurisdictions.

9. Changes to this policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be communicated through the service or by email where appropriate.

10. Contact us

Questions about this policy or your data? Email us at info@routedesk.com.