The operating system for auto transport brokers
Run your brokerage from first lead to final delivery — leads, quotes, orders, dispatch, carrier management, communication, load board posting, payments, and reporting in one purpose-built platform.
Stop forcing your auto transport business into a generic CRM. RouteDesk is built around the way brokers actually work: vehicles, lanes, carrier pay, broker fees, dispatch, Central Dispatch, Super Dispatch, and customer follow-up.
Trusted by operators building and running real auto transport brokerages.
4
7
$12,480
Untouched hot lead — 38 min
Pickup tomorrow, not dispatched
Carrier not confirmed
Payment missing on delivery
The problem
Generic CRMs were not built for auto transport
Most brokers are stuck between spreadsheets, old dispatch tools, generic CRMs, shared inboxes, phone systems, and load boards. That creates real problems:
Leads get missed or assigned late
Agents forget follow-ups
Quotes and orders live in different places
Carrier pay and broker fee are hard to track
Dispatch teams jump between tools
Managers cannot see what needs action today
Customers receive slow or inconsistent communication
Load board posting becomes manual and error-prone
RouteDesk brings the whole workflow into one system.
The solution
One platform for the full broker workflow
RouteDesk helps auto transport brokers manage every deal from the first inquiry to delivery.
Every deal keeps its history, pricing, customer communication, vehicles, route, carrier details, documents, and activity timeline in one place.
Capabilities
Built for auto transport from day one
Every part of the deal, in software shaped to the way brokers work.
Lead Management
Capture leads manually, from CSV, or from lead providers. Track source, cost, assigned agent, customer info, vehicle details, route, and activity.
Smart Quoting Workflow
Create quotes with per-vehicle pricing, carrier pay, broker fee, add-ons, transport type, and audit history for pricing changes.
Order Management
Convert accepted quotes into orders, track order status, manage pricing changes, and keep the full deal history connected.
Dispatch Workflow
Assign carriers, track MC/DOT details, manage pickup and delivery dates, and prepare dispatch operations from one place.
Central Dispatch + Super Dispatch
Post, update, and unpost loads from your CRM instead of switching between multiple systems.
Communication Hub
Keep emails, SMS, calls, notes, and customer conversations connected to the lead or order, so every team member knows what happened.
Sales Automation
Automate follow-ups, reminders, and sales sequences so hot leads do not go cold.
Command Center
A daily work queue showing what needs action now: untouched hot leads, pickup tomorrow not dispatched, carrier not confirmed, overdue delivery, missing payment, complaints, duplicate lead conflicts, and failed load board sync.
Reporting
Track lead source performance, conversion rates, revenue, agent activity, outstanding payments, and operational bottlenecks.
The workflow
From lead to delivery in one place
One connected path from first inquiry to final payment — no tool-switching, no lost context.
- 1
Lead comes in from website, phone, CSV, or provider
- 2
System assigns the lead to the right agent
- 3
Agent contacts customer by phone, SMS, or email
- 4
Agent creates and sends quote
- 5
Customer accepts quote
- 6
Quote converts to order
- 7
Dispatch team assigns carrier
- 8
Load is posted to load boards
- 9
Pickup, transit, and delivery are tracked
- 10
Payment, invoice, and documents stay connected to the deal
Why RouteDesk
Designed by people who understand brokerage operations
RouteDesk is not a generic CRM with custom fields. It is designed around auto transport operations:
Vehicles are first-class records
Routes and lanes matter
Carrier pay and broker fee are tracked separately
Quotes convert into orders
Orders move into dispatch
Load board posting is part of the workflow
Every customer touchpoint is logged
Managers get visibility into what needs action
Your team should not have to build the process around the software. The software should fit the process.
For owners & managers
Built for owners and managers, not just agents
RouteDesk gives brokerage owners the visibility they need every morning.
Which leads are being ignored
Which agents are following up
Which lead sources are profitable
Which orders are at risk
Which carriers need attention
Which payments are missing
Which deals are stuck
Where revenue is leaking
No more guessing. No more asking five people for updates.
Connected
The tools your brokerage already runs on
Load boards, communication, intake, and payments — connected to the deal instead of scattered across tabs.
Central Dispatch
Post, update & unpost loads
Super Dispatch
Orders & load board workflow
Send & log from each deal
SMS
Two-way customer texting
CSV Import
Bulk lead intake
Lead Providers
Capture & attribute sources
Payments
Collect & reconcile
Security & trust
Serious software for serious operations
RouteDesk is built to hold your brokerage's most sensitive data — pricing, carriers, payments, and customers — with the controls owners expect.
Tenant isolation by design
Every record is scoped to your account. Your leads, pricing, carriers, and customers are never visible to another brokerage.
Granular role-based access
A fine-grained permission system controls who can see pricing, dispatch, payments, and manager reporting — agents see their work, owners see everything.
Sessioned authentication
Modern session-based sign-in with access that updates the moment a role or permission changes.
Sensitive data protected
Customer contact details and personal information are redacted from operational logs so private data stays private.
Full audit & activity history
Pricing changes, status moves, and customer touchpoints are recorded on a per-deal timeline — nothing is silently overwritten.
Ready to run your brokerage like a real operating system?
RouteDesk helps auto transport brokers move faster, stay organized, reduce missed follow-ups, and manage the full shipment lifecycle from one platform.
FAQ
Questions, answered
Everything brokers ask before booking a demo.
Is RouteDesk only for auto transport brokers?
Yes. RouteDesk is built specifically for auto transport brokers and vehicle shipping companies.
Can RouteDesk replace my current CRM?
Yes. RouteDesk is designed to replace generic CRMs, spreadsheets, disconnected dispatch tools, and manual tracking.
Does RouteDesk support Central Dispatch?
Yes. RouteDesk is being built with Central Dispatch posting, updating, unposting, and sync workflows.
Does RouteDesk support Super Dispatch?
Yes. RouteDesk is being built with Super Dispatch order and load board workflows.
Can my agents send SMS and email from RouteDesk?
Yes. RouteDesk includes a communication hub for customer emails, SMS, calls, notes, and activity history.
Is this for small or large brokerages?
RouteDesk is built for small to mid-size brokerages, especially teams with 5 to 50 employees.
Can I see a demo?
Yes. Book a demo and we will show how RouteDesk fits your current brokerage workflow.